Month: September 2014

I’ve heard of ‘Web to Print’ or ‘Self-Service Print’.  What is it? Very simply, it’s a web-based technology that automates and streamlines the printing process, reducing delays and errors, minimising costs, and maximising efficiencies. The client designs and specifies their printing requirements on-line – often via a secure portal and/or using pre-agreed templates – this…

The Holy Grail …  We’ve all experienced it, good and bad.  We’ve all talked about it (especially when it was bad).  Customer satisfaction, where it begins and where it ends.  Not just because ultimately our customers pay our bills, and pay for us, but because it’s absolutely and fundamentally obvious – if we treat our…